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4th December 2016

Pelican Casino Auszahlung: Der komplette Leitfaden

Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are new to online gambling or a seasoned player, understanding the nuances of cashing out at your favorite casino is essential. In this practical guide, we will walk you through the entire process, from the prerequisites you need before you even sign up, to advanced tips and tricks that many players overlook. We will also delve into the mathematics behind bonuses, so you can make informed decisions that maximize your bankroll. Let’s get started.

Prerequisites

  • A stable internet connection and a modern web browser (Chrome, Firefox, Safari, or Edge). The Pelican Casino platform is a progressive web app (PWA), which you can launch directly from your browser. There is no need to download a separate app, but ensure your browser allows for PWA installation for the best experience.
  • A valid email address that you check regularly. This will be used for account verification, bonus notifications, and security alerts. It is crucial that you have access to this email throughout your gaming journey.
  • A working mobile phone number for two-factor authentication (2FA) if you choose to enable it, which is highly recommended for security. While not mandatory, enabling 2FA adds an extra layer of protection to your account.
  • Proof of identity and address for the Know Your Customer (KYC) process. This typically includes a government-issued ID (passport, driver’s license, or national ID card), a recent utility bill or bank statement (no older than 3 months), and in some cases, a selfie holding your ID. Having these documents digitized and ready will speed up the process significantly.
  • An understanding of the local tax laws regarding gambling winnings. If you are playing at a casino that holds a Curacao license, such as Pelican Casino, your winnings may be subject to local income tax depending on your country of residence. Unlike MGA (Malta Gaming Authority) or locally licensed casinos, Curacao-licensed operators do not directly withhold taxes. This means you are responsible for declaring your winnings. It is a good practice to keep a log of your sessions and winnings.
  • Knowledge of the bonus terms and conditions, especially wagering requirements and maximum bet limits. Every bonus comes with its own set of rules. Understanding these before you claim a bonus will prevent disappointment later. Pay close attention to the wagering multiplier, game contributions, and the validity period of the bonus.

Creating Your Account

  1. Navigate to the Pelican Casino website. If you are not sure where to find it, look for the bookmark you have saved or type in the correct URL directly into your browser’s address bar. For your convenience, you can also use a trusted directory site.
  2. Click on the ‘Sign Up’ button, usually located in the top right corner of the homepage. This will take you to the registration form.
  3. Fill in the registration form with accurate personal details. This includes your full legal first and last name, date of birth, gender (optional), country of residence, and full residential address. Make sure to enter your details exactly as they appear on your official documents to avoid KYC issues later.
  4. Create your login credentials: a unique username and a strong password that includes a mix of uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information like your name or birthdate. As a rule of thumb, your password should be at least 12 characters long.
  5. Enter your email address and phone number. Verify your email by clicking the link that Pelican Casino sends you. This step might also require you to enter a verification code sent via SMS. It is essential to verify your contact information to ensure that you can receive important account updates and security alerts.
  6. Set your preferred currency from the list of available options. This will be the currency you deposit and play with. You can usually change this later, but it may be subject to conversion fees, so choose wisely.
  7. If you have a bonus code from a promotional email or our guide, enter it in the designated field. If not, skip this step; you can often still claim welcome bonuses from the promotions page later.
  8. Accept the Terms and Conditions, and the Privacy Policy. Take a moment to read through them, especially the bonus and wagering policies, to avoid any misunderstandings.
  9. Complete the registration by clicking the final ‘Create Account’ or ‘Join Now’ button. Congratulations! You are now ready to make your first deposit.

Bonus Math

Understanding the mathematics behind casino bonuses is crucial for maximizing your potential returns. Let’s take a hypothetical scenario to illustrate this. Suppose Pelican Casino offers a welcome bonus that matches 100% of your first deposit up to €200, with a wagering requirement of 35x on the bonus amount. You decide to deposit €100. Here is how the math works out.

Important: The wagering requirement is applied to the bonus amount, not the deposit. In this case, your bonus is €100. The total playthrough requirement is calculated as follows:

Bonus Amount = 100% * €100 = €100
Wagering Requirement = Bonus Amount * 35 = €100 * 35 = €3,500

To withdraw any winnings derived from this bonus, you must spin or bet a total of €3,500 on eligible games. The contribution of different games to the wagering requirement varies. For example, slot machines contribute 100%, meaning every €1 bet on slots counts as €1 towards the €3,500. However, table games like blackjack and roulette may only contribute 10% or even less. So, if you wager €10 on blackjack, only €1 (10% of €10) is credited to your wagering requirement. Always check the specific contribution percentages in the terms and conditions of the bonus.

Safety & Licensing

When you play at an online casino, your safety and financial security should be your top priority. Pelican Casino operates under a license from the government of Curacao. While this is a common licensing jurisdiction for online casinos, it is essential to understand what it does and does not mean. A Curacao license ensures that the casino adheres to certain standards of fairness and security, but it does not offer the same level of player protection as a license from a more stringent regulator like the UK Gambling Commission (UKGC) or the Malta Gaming Authority (MGA).

Note: As a player, you should always check the licensing details on the casino’s website. A reliable casino will display its license number and provide a link to the regulator’s site.

To protect your account, always enable 2FA (Two-Factor Authentication). This adds an extra step during login, usually requiring a code from an authenticator app or SMS. Also, make sure your password is strong and unique to this casino. Never share your login credentials with anyone. In addition, ensure that you are accessing the casino via a secure connection (HTTPS). Look for the padlock icon in your browser’s address bar. Pelican Casino employs 128-bit SSL (Secure Socket Layer) encryption to safeguard your personal and financial data.

Payment Methods

Pelican Casino offers a variety of payment methods to cater to different player preferences. The table below provides an overview of common deposit and withdrawal options, along with typical processing times.

Payment Method Type Minimum Deposit Minimum Withdrawal Withdrawal Processing Time Additional Fees
Visa/Mastercard Credit/Debit Card €20 €50 3-5 business days Possible bank fees
Skrill E-Wallet €10 €20 Up to 24 hours No casino fees
Neteller E-Wallet €10 €20 Up to 24 hours No casino fees
Bank Transfer Direct Bank Transfer €100 €200 5-7 business days Possible intermediary bank fees
EcoPayz E-Wallet €20 €50 Up to 48 hours No casino fees
Bitcoin Cryptocurrency €50 (or equivalent in BTC) €100 (or equivalent in BTC) Up to 12 hours Miner fees apply

When choosing a payment method, consider not only processing times but also any fees associated with withdrawals. E-wallets like Skrill and Neteller are typically the fastest, while bank transfers take the longest but are a good option for high rollers. Cryptocurrencies offer anonymity and relative speed, but their value is volatile. Always verify the availability of these methods in your country.

Fix It Fast

Even experienced players run into issues occasionally. Here are five common scenarios and how to resolve them quickly.

Problem 1: Forgotten Password or Username. Click the ‘Forgot Password’ link on the login page. You will be redirected to a page where you can enter your email address. Pelican Casino will then send you a password reset link. For your username, it is often hidden in your welcome emails or you can contact customer support to retrieve it.

Problem 2: Bonus Not Credited. If you have entered a bonus code and the bonus does not appear, first check the bonus terms and conditions. Some bonuses require a minimum deposit or are only available on specific payment methods. If everything seems in order, clear your browser cache and refresh the page. If the issue persists, contact customer support via live chat or email, quoting the time of your deposit and the bonus code used.

Problem 3: Withdrawal Pending for Too Long. If your withdrawal request is still in ‘Pending’ status after the maximum processing time, it might be due to a delay in KYC verification. Log in to your account and check if all documents have been submitted and approved. If not, re-submit them. If they are approved, contact support to expedite the processing. Usually, withdrawals are processed within the stated timeframes once KYC is complete.

Problem 4: Game Not Loading. This can be caused by an outdated browser or a slow internet connection. First, try refreshing the page. If that does not work, try closing other tabs and restarting your browser. If you are using a VPN, try switching servers or disabling it temporarily, as some casinos restrict access from certain IP ranges. Alternatively, try launching the game in a different browser or in incognito mode.

Problem 5: Experiencing Technical Glitches during Gameplay. If games freeze or crash, it is often due to software issues. Ensure your browser is updated to the latest version and that Flash or other plugins are enabled if required. If problems persist, try clearing your browser’s cache and cookies. In rare cases, the casino’s software might be undergoing maintenance; check their social media or news page for downtime notices.

Need to Know

Wie lange dauert die Auszahlung bei Pelican Casino?

Die Auszahlungszeit hängt von der gewählten Zahlungsmethode ab. E-Wallets wie Skrill und Neteller sind in der Regel am schnellsten und werden oft innerhalb von 24 Stunden bearbeitet. Bei Kreditkarten müssen Sie mit 3-5 Werktagen rechnen, während Banküberweisungen 5-7 Werktage dauern können. Diese Zeiträume gelten nach dem Abschluss des KYC-Verfahrens.

Welche Zahlungsmethoden sind für Einzahlungen verfügbar?

Sie können zwischen VISA, Mastercard, E-Wallets wie Skrill und Neteller, direkt Banküberweisung und sogar Kryptowährungen wie Bitcoin wählen. Die Verfügbarkeit kann je nach Ihrem Standort variieren, daher ist es ratsam, die Cashier-Seite für die genauen Optionen zu prüfen.

Was bedeutet KYC und warum muss ich Dokumente einreichen?

KYC (Know Your Customer) ist ein Standardverfahren in der Glücksspielbranche, um Ihre Identität zu verifizieren und Betrug sowie Geldwäsche zu verhindern. Sie müssen einen amtlichen Ausweis (z. B. Pass oder Führerschein) und einen Adressnachweis (z. B. eine aktuelle Telefonrechnung) einreichen. Dieser Prozess wird einmalig durchgeführt und ist erforderlich, bevor Sie Ihre erste Auszahlung beantragen können.

Gibt es Gebühren für Auszahlungen?

Pelican Casino erhebt keine Gebühren für Auszahlungen, aber einige Zahlungsdienstleister oder Banken können ihre eigenen Kosten verlangen. Es ist ratsam, die Bedingungen Ihrer Zahlungsmethode zu überprüfen, um unerwartete Kosten zu vermeiden.

Wie hoch sind die Umsatzbedingungen für den Willkommensbonus?

Die Umsatzbedingungen variieren je nach Bonusangebot, aber ein typischer Willkommensbonus hat eine Wagering-Anforderung von 35x auf den Bonusbetrag. Leider können wir keine genauen Zahlen nennen, da sich die Bedingungen ändern können. Lesen Sie immer die AGB im Abschnitt Promotionen oder kontaktieren Sie den Support.

Kann ich mit meinem Handy spielen?

Ja, das Pelican Casino ist vollständig mobil-optimiert und als PWA verfügbar. Sie können die Website in Ihrem Browser öffnen und direkt spielen, ohne eine App herunterzuladen. Sie können die PWA auch zu Ihrem Startbildschirm hinzufügen, um einen schnellen Zugriff zu ermöglichen.

Wie schütze ich mein Konto vor unbefugtem Zugriff?

Verwenden Sie ein starkes Passwort, das aus einer Kombination von Klein- und Großbuchstaben, Zahlen und Sonderzeichen besteht. Aktivieren Sie 2FA in den Kontoeinstellungen, um eine zusätzliche Sicherheitsebene hinzuzufügen. Geben Sie Ihre Anmeldedaten niemals weiter und melden Sie sich immer von Ihrem Konto ab, wenn Sie einen gemeinsam genutzten Computer verwenden.

Was passiert, wenn ich selbstausschließen möchte?

Pelican Casino bietet verantwortungsvolles Spielen. Sie können eine Selbstausschlussfrist beantragen, indem Sie den Kundendienst kontaktieren. Sie können auch tägliche, wöchentliche oder monatliche Einzahlungslimits festlegen, um Ihr Spielbudget zu kontrollieren. Diese Einstellungen finden Sie im Bereich ‘Verantwortungsvolles Spielen’ in Ihrem Konto.

Wie erreiche ich den Kundendienst?

Sie können den Kundendienst rund um die Uhr über Live-Chat auf der Website erreichen. Alternativ können Sie eine E-Mail an support@pelican-casino.co.de senden. Die Antwortzeit liegt in der Regel bei wenigen Stunden, aber bei E-Mails kann es 24 Stunden dauern. Sie können auch den FAQ-Bereich auf der Website nutzen, um schnelle Antworten auf häufige Fragen zu finden.

Insider Advice

For players looking to maximize their returns, it is crucial to know which games offer the best Return to Player (RTP) percentages. In general, table games like blackjack offer a high RTP, often around 99.5% when played with basic strategy. This means that for every €100 wagered, you can expect to get back €99.50 in theory. Video poker also offers a relatively high RTP, with some versions exceeding 99%. Among slots, it varies greatly. Look for slots with an RTP of 96% or above. Many modern video slots, such as those from providers like NetEnt or Microgaming, publish their RTP; it is often around 96-97%. Games like progressive jackpot slots, however, typically have a lower RTP because a portion of every bet goes towards the jackpot pool. As a rule of thumb, avoid games with an RTP below 94% if you are looking to extend your playing time. In terms of casino games to avoid, keep in mind that games like keno and many types of instant win scratch cards often have a low RTP, sometimes as low as 85%. That does not mean you should never play them, but playing them exclusively can deplete your bankroll faster.

Now, it is time to create your account at a trusted platform. Visit pelican-casino.co.de to get started with your gaming adventure. The process is straightforward, and you can take advantage of welcome bonuses that are designed to give you extra playing time. Remember to always gamble responsibly and enjoy the experience.

In conclusion, successfully withdrawing your winnings does not have to be a complicated process. By following the steps and advice outlined in this guide, you can navigate the Pelican Casino platform with confidence. We have covered the prerequisites, account creation, bonus math, safety measures, payment methods, and troubleshooting common issues. The key is to be prepared, understand the terms, and always play responsibly. Good luck, and may your gaming sessions be both entertaining and rewarding!